Open road acura registration#

They price vehicles low to grab your eye and then plan to load it up with lots of 'gotcha', small-print fees. The real problem is their business model. Scott (Finance) was such a positive that it made us feel a bit better. The staff is pleasant, and the inventory looks solid. When a pre-purchase inspection showed it needed an alignment Sabhir said they'd do it only to later text me stating that, “We can’t do the alignment because we're losing so much money.” Nothing more.' I gave an example or two: 'We guarantee it will pass inspection.' Also, 'There is no cooling off period in New Jersey.' The call underscored the dishonesty of our experience. What warranties did they offer on a used car? He said bluntly, 'We guarantee it will pass inspection. The following day I anonymously called Open Road and asked to speak to a manager. He finally relented and we departed with a deal. Four times Sabhir tried to get my son to sign a contract that included everything we’d negotiated away. We agreed to terms including a refundable $500 deposit. Still over the listed price but a reasonable value for the number. So we considered these divine new numbers. So finally Sabhir returns with an old favorite: 'The manager says we're already losing too much money on this car and you can take or leave this offer. During this Sabhir claimed, “Oh, I don't make money on used cars'. The last debate was over our refusal to pay a $500 financing fee. We played the insulting Magic Manager game where he 'pleads our case' to an unseen omnipotent being. If they don’t make money, why the $500 fee? Earlier Sabhir said the dealership doesn't make money on financing. I had asked about using our own financing, but now we see we’re charged $500 if we do. After more fees came a new Grand Total of more than $19,700, with still more to come. He said their service department charges them $300 just to look at the car. Sabhir initially claimed they’d just gotten the car and only had time to wash and wax it. Then, a $980 line item, 'Reconditioning Fee'.

Open road acura registration#

Then several lines like 'NJ Registration $100' (two 'Registration' fees?), Tags, etc. Then a myriad of lines 'Registration, Dealer Fees', etc., roughly $1,000. The details sheet: Line 1, price, $16,375. 30 days, for ANYTHING.' He also suggested we could return it if we weren’t happy with it. What does that mean? 'Bring it back and we look at it. If anything happens during that time we just bring it back.' Something major? 'You just bring it back'. “Do you offer a warranty?” Sabhir assured me, '30 days. We sat down to go over details and suddenly felt like we were swimming with sharks. Our sales rep, Sabhir told us the car had “just arrived” and gave us an initial impression of a no-hassle deal. Two days later it was still there so we stopped in. We were told the car was there and that our $17k budget (total) was no problem. We found a used car at Open Road via CarFax. Who wants to do business with someone like that? I found that chasing him not only disrupted my work and time but he was very defensive and elusive. Overall I odn't think that Adam or this dealership understands how luxury sales work and I don't think he is a good fit for a high-touch, white-glove, luxury business. I still don't have a keyfob and am filing a claim in regards. Once I sought legal advice and advised Andy they sent me the plates which was 2 weeks after they expired. I finally contacted a lawyer because the temp tags expired and the car was not legal to drive. I called the dealership and spoke with the used car sales manager Adam and he assured me they were 'working on it.' Of course they weren't and of course I had to spend hours of valuable time chasing him both with emails and phone calls. This is very unusual given every other car I have purchased I have the plates well within 14 days of closing. One week before the expired (about 3 weeks after purchase) I still didn't have plates or registration. He said they would get it to me later in the week which was my mistake for accepting. These are expensive keyfobs which are over $200 for the device and another $200 to program. First I asked the salesperson if they had both keyfobs, he said 'yes', then after I closed I was handed one keyfob. However the post-sales experience was horrible. The finance manager Scott was great, he didn't upsell me on anything and I got the feeling that this was a white-glove, high-touch dealership. I arranged for the purchase of a 2017 used luxury car and all of the paperwork was ready when I walked in the door. My pre-sales experience with OpenRoad was great.